Frequently Asked Questions

Orders are shipped from our Melbourne warehouse. We currently deliver within Australia.

For NSW, VIC, SA, QLD and ACT, orders over $89 qualify for free shipping*. For orders under $89, standard shipping is $9.95 and express shipping is $20.95. Shipping to WA, TAS and NT is calculated by order weight. Check the available options and final shipping charge at checkout. See our Delivery Information for details.

Estimated delivery times are 2–5 business days for metro Melbourne, 3–6 business days for other VIC cities and large towns, 2–6 business days for metro Sydney, and 4–10 business days for other interstate locations. These are estimates, not guaranteed delivery dates. See our Delivery Information.

Check your dispatch email for tracking details. If you cannot find the email or need help with a delivery, contact info@petbesty.com.au with your name and order number.

No. Cat litter, litter boxes, scratchers and cat trees cannot be delivered to post office addresses, PO Boxes, Parcel Collect, Locked Bags or Parcel Lockers. Please provide a suitable street address for these items.

For eligible items, request a return within 14 days of delivery. Items must be new, unused, unopened, undamaged and in resaleable condition, with original packaging and intact tags. Email us with your order number and reason for returning before sending anything back. See our Return Policy.

Exclusions include consumable and perishable products such as cat litter and fountain filters, sale or clearance products, gift cards, downloadable software, and some health and personal care products. These exclusions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law.

For change-of-mind returns, you pay return postage. Delivery, return, cancellation or restocking charges may also be deducted where applicable and permitted by law. Free shipping means shipping costs are built into the item price, so delivery costs may still be deducted from an eligible change-of-mind refund. See our Return Policy for details. These conditions do not limit your rights for faulty goods.

Email info@petbesty.com.au with your order number, a description of the issue, and clear photos or videos. We will assess the issue and advise the next steps. Depending on the issue and your rights under Australian Consumer Law, the solution may include replacement parts, a replacement product, a return or a refund. Where the law gives you a choice of remedy, that choice remains yours.

Compare the listed dimensions, entry height and entry style with your cat’s size, mobility and preferences. Your cat should have room to enter, turn around and dig comfortably. Low-entry trays can make access easier for kittens and short-legged cats.

Start with our larger and XXL options, then check each product’s dimensions against your cats’ size. A large tray offers more room, but a multi-cat household may still need several litter boxes in different locations.

A top-entry design can help reduce tracking as your cat exits through the lid. Some litter may still be carried out, depending on the litter type and your cat’s habits. A litter mat can help keep the surrounding area tidy.

Included accessories vary by product and the option you select. Check the product description, package contents and selected variant before ordering. Contact us if you need help confirming what is included.

Follow the care instructions on the product page and in the supplied manual. For powered products, switch off and disconnect the power before cleaning, and keep batteries and non-washable electrical components dry. Only use a dishwasher or microwave if the instructions specifically say the part is suitable.

Replacement accessories are available separately for selected products, including fountain filters, some fountain batteries and litter box accessories. Check model and size compatibility before ordering, particularly when choosing between 2L and 4L fountain accessories.

Check the product description, specifications and product FAQ section where available. If you still need help with sizing, setup, care or compatible parts, email info@petbesty.com.au with the product name or link.