Contact Us
Weโre here for you and your pet.
Need help choosing a product, checking an order or finding the right replacement part? Get in touch with the Pet Besty team.
Customer support hours
MondayโFriday
8amโ4pm
Melbourne time (AEST / AEDT).
We respond to enquiries during our customer support hours.
How can we help?
An existing order or delivery
Include your full name and order number in the email subject so we can find your order more easily.
- Tell us what you need help with.
- For a delivery enquiry, include your tracking number if available.
A damaged, faulty or incorrect item
Email us with your order number, a description of the issue, and clear photos or videos. For missing parts, let us know which part is missing and include a photo of what you received.
Our team will review the details and advise the next steps. Please contact us for instructions before returning an item. See our Return Policy for more information.
Choosing a product or replacement part
Send us the product name or link and your question. For sizing advice, include your petโs size and any access needs. For replacement parts, tell us the model and size you own so we can help check compatibility.
A quick answer might be here.
Browse our FAQs, delivery information and return guide for answers to common questions.