Return Policy

14 daysRequest a return after receiving your item.
UnusedNew, unopened and in original packaging.
Email usStart at info@petbesty.com.au.

Your return, step by step

  1. 01

    Check your item

    • Request a change-of-mind return within 14 days of delivery.
    • Keep items new, unused, unopened and undamaged.
    • Include original packaging and intact tags.
    • Items must be in resaleable condition.
  2. 02

    Get in touch

    info@petbesty.com.au

    Tell us your order number and reason for returning. Contact us for return instructions.

  3. 03

    Send your item back

    • Follow the return instructions provided.
    • Pack securely with original packaging and tags.
    • You pay return postage for change-of-mind returns.
  4. 04

    Receive your refund outcome

    • We receive and inspect your return.
    • We email confirmation and the refund decision.
    • Approved refunds go to your original payment method.
    • Processing time may vary.

What gets deducted?

Return postagePaid by the buyer for change-of-mind returns.
Other applicable chargesDelivery, return, cancellation or restocking charges may be deducted.

Free shipping and your refund

*Free shipping means the cost of shipping is built into the price of the item, so delivery costs may still be deducted from refunds for returned items.

For change-of-mind returns only, where permitted by law. This does not limit rights for faulty goods under Australian Consumer Law.

Check these exclusions

No change-of-mind returns on:

  • Consumable and perishable products, including cat litter and water fountain filters
  • Sale or clearance products
  • Gift cards
  • Downloadable software
  • Some health and personal care products

These exclusions apply to change-of-mind returns only. Your statutory rights for faulty, damaged or incorrectly supplied products are not affected.

Need something different?

Different size, colour or item

Return your purchase using the steps above. After acceptance, place a separate order for the new item.

Damaged, faulty or incorrect item?

1. Email us the details

info@petbesty.com.au
  • Your order number
  • A description of the damage, fault or incorrect item
  • Clear photos or videos showing the issue

2. We assess the issue

Our team will review the information and advise the next steps. We may request further details or arrange for the item to be returned for assessment.

3. We arrange a suitable solution

Depending on the issue and your rights under Australian Consumer Law, this may include:

  • A replacement product
  • Replacement parts
  • A return with an appropriate remedy
  • A refund
  • Another appropriate solution

Where the law gives you a choice of remedy, that choice remains yours. Change-of-mind exclusions do not restrict these rights.

Your consumer rights

  • This policy does not exclude Australian Consumer Law rights.
  • The 14-day limit, packaging conditions, sale exclusions and change-of-mind deductions do not restrict those rights.
  • For a major failure, you may choose a refund or replacement. Other remedies depend on the problem.
  • If a fault is confirmed, reasonable return costs are reimbursed.

Ready to start?

Email: ย info@petbesty.com.au