Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to make a return we will refund the value of the item cancelled or returned less any delivery, return, cancellation or re-stocking charges (where applicable). The return postage will need to be paid by the buyer.

In cases of 'Change of Mind' returns (eg wrong size or colour has been selected), we will accept returns as long as the item purchased is in a re-saleable condition, meaning it is undamaged, new, unused, unopened and has all original packaging and tags in-tact. 

You can always contact us for any return question at info@petbesty.com.au

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items if they are defective or damaged.