Delivery Information
Shipping rates
NSW, VIC, SA, QLD and ACT
Orders over $89Free shipping*
Orders under $89
Standard shipping$9.95
Standard shipping$9.95
Orders under $89
Express shipping$20.95
Express shipping$20.95
WA, TAS and NT
Shipping is calculated by order weight and shown before payment.
*Shipping costs are included in the item price. Delivery costs may be deducted from refunds for returned items. See our Refund Policy.
Estimated delivery times
All orders ship from our Melbourne warehouse.
Delivery estimates in business days
Metro Melbourne2 to 5
Other VIC cities
& large towns3 to 6
& large towns3 to 6
Metro Sydney2 to 6
Other interstate
locations4 to 10
locations4 to 10
Timeframes are estimates in business days.
Before your delivery
Oversized items
Cat litter, litter boxes, scratchers and cat trees cannot be delivered to post office addresses, PO Boxes, Parcel Collect, Locked Bags or Parcel Lockers.
Returned parcels
If your parcel is returned because it was not collected, redelivery was not arranged, or the address was invalid:
$25 per orderReturn and reshipping fee.
$20 per orderCourier return fee deducted if you choose a refund instead.